Tickets, Passes

FAQ - Information about passes and vouchers

When do passes go on sale?

Passes go on sale on September 10th, 2019 at 12:00 a.m.

When does the sale of passes end?

Sale of passes ends on October 20th, 2019 or until all passes have been sold.

How much does the pass cost?

The Festival Pass cost:

290 PLN 

The Festival Pass for the New Horizons Cinema Friend Card cost:

275 PLN (

What does the pass entitle me to?

Each pass is programmed with 34 points (1 point equals 1 film screening) and entitles the holder to see a maximum of 31 screenings (which is the maximum possible number of films to see), provided there are seats available and the holder has made an appropriate online reservation for the screening.

The number of points on a pass provides for one absence without prior cancellation, for which three points are deducted from a passholder’s point total and which therefore decreases the maximum number of screenings available with a given pass (for more information see below). 

In addition, passholders are entitled to discounts on purchases of concert tickets, special events selected by the Organizer and rebates on the purchase price of festival publications.

When can you make a reservation from?

The seat reservation for the film screenings on November 5th and 6th 2019 will begin on November 5th at 12:00. From November 6th seat reservations for all screening on the day and the day after will start at 8:30 a.m. For example: to make a reservation for a film screened on 9th November, you will be able to book the seats on 8th November from 8:30 a.m. This is to eliminate the situation where all the seats are booked “just in case” on the first day. There will be a chance of looking through the repertoire carefully and making a considered decision. You should remember that you can order only one seats for a given screening at a given hour. You must not order more than one seats in a single hour bloc on the given day. An hour bloc means screenings held at intervals no longer than 45 minutes (e.g. 9:45, 10:00 and 10:30 make a single hour bloc).

Do I need to reserve seats online for the Festival opening and closing film screenings?

This year online seat reservations apply also for the Festival opening and closing film screenings. Reservations for the screenings on November 5th and 6th 2019 will begin on November 5th at 12:00 

What should I do if I want to go to a different film (than the one have I planned earlier)?

In such a case you should cancel your reservation and make a new one; this is possible until 15 minutes before the show. If you do not cancel your reservation and not appear at the show, the number of admissions on your pass will be reduced by 3 admissions; that is why it is necessary to cancel the reservation.

Where can I cancel the reservation?

You can cancel your reservation up to 15 minutes before a screening. You do it using the same application you used to make it (

Is it possible to give one's pass to another person?

The pass cannot be given to anyone else on any condition. It is attributed to the Participant. It has a first name, surname and photo of the person.

How do I add a photo to the pass?

When making an order for the pass (first you must register on the website) after filling in the data, you will find that there is an “add a photo to the pass” button. You do it just like you add a file (attachment) to an e-mail message.
At the click of a button: beginning this year, festivalgoers have the option of using a webcam to easily and quickly take the portrait picture required during pass purchases.

What are the requirements for a photo to be added to the pass order?

Itshould be a current portrait photo in a file not exceeding 2 Mb, with a minimum size of 400 pixels x 400 pixels, preferably in resolution 300 dpi; the photo will be used to identify the owner of the pass. 

Lack of a picture or use of a picture that hinders or prevents facial recognition (e.g. wearing sunglasses or a headdress which covers the face, etc.) for a pass may result in order cancellation.

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