General information: a guide

We will do our utmost to make you feel comfortable and safe during the festival, but a lot depends on our cooperation with you – attendees of the American Film Festival. Below you’ll find a guide to help you find your way around the festival.

---

festival information line

+48 608 430 782

additional help line pomoc@americanfilmfestival.pl

---

New Horizons Cinema – Festival Center

Festival center

ul. Kazimierza Wielkiego 19a-21
open: November 17th, 12:00 PM – 9:00 PM, November 18th-22th, 9:00 AM – 9:00 PM

• pass-holder costumer service (pass pick-up)
• guest & industry service center
• information

Ticket office

November 17th, 12:00 PM till 15 minutes after start of the last screening, November 18th-22th, from 9:00 AM till 15 minutes after start of the last screening

• ticket sales
• festival shop
• information

Booking system opens at 8:30 AM, as per usual

Festival pass-holders must reserve seats for their selected film screenings via the online booking system available at americanfilmfestival.pl/r. The number of films you may see per pass depends on the type of pass and the number of points assinged to the pass. Pass-holders may enter film screenings only with a duly booked reservation. 

Booking films during the American Film Festival will take place at the usual time: beginning from 17th November, 8:30 AM you can reserve seats for shows on 17th and 18th November and from 18th November, 8:30 AM for the current and following day (e.g. on November 18th, you can reserve seats for shows on that day and November 19th). 

Reservations can be canceled up to 15 minutes before the start of a screening. In case of failure to cancel a reservation when not attending a given screening, three points will automatically be deducted from a pass (one point is equal to one entry).

Practice makes perfect: booking system demo

Each festival attendee will receive their login in advance, which they can use to log on to the demo version of the booking system to practice "clicking" on screenings earlier.

Electronic ID: reservations and admission to screenings

A printed ID is not required to make a reservation. You can also enter the screening without it – just log in to the americanfilmfestival.pl website and show your electronic ID in front of the entrance (screen or its downloaded version). Remember to brighten the screen and ensure good quality of the screen / file before presenting the ID.

Those who indicated their desire to use a plastic badge during the purchase of a pass or accreditation can pick them up with a photo ID from 12:00 PM on November 17th at the Festival Center and from 9:00 AM in the following days.

Purchasing tickets online is recommended

We encourage you to purchase tickets through our website – the entire sales system is intuitive and easy to use. Festival box offices open on November 17, 12 PM at the New Horizons Cinema. Prior to that, the only way to purchase tickets is online at nowehoryzonty.pl.

Audience Voting

Take part in the audience poll by voting for film screened in the Breakthrough and American Docs competitions. A QR code will be displayed in the screening room before the screening. Scan the code to launch the pool webstie and rate the film on a scale of 1 to 5 (with 1 being the lowest and 5 the highest). One vote per device. The link will remain active for 60 minutes after the start and 30 minutes after the end of a screening. The film with the highest average vote will receive a prize. The results of the audience poll will be announced during the award gala.

What should you know about on-site screenings?

As every year, festival attendees are bound by the same rules of participating in film screenings, which will ensure the comfort of both the audience and festival employees:

• Attendees who are late for the film screening will not be allowed to enter – the absolute principle of punctuality applies.
• The venues have unassigned seating.
• We recommend arriving in advance – the screening rooms open at least a dozen or so minutes before the screening.
• The number of printed catalogs is limited – please keep a digital version of the catalog downloaded on your mobile device.
• We recommend that you follow the festival's website. As the event is also attended by people with festival passes, for whom a separate pool of seats is provided, individual places often return for sale. If there are no tickets available for the selected film, on a given day, chances are that individual seats may be up for grabs!
• Just after the screening begins, there is one more chance to get into a sold-out show – check out Open Ticket, which allows you to take advantage of unused seats in the hall. You can read more about the OT card here.

Suit down, or the festival cloakroom

The New Horizons Cinema is welcoming and warm, so if you want to leave your jacket or suitcase: please visit the cloakroom, located on cinema’s 2nd floor. It will be open from 5:00 PM on November 17 and from 9:00 AM to 10:00 PM on the remaining days of the festival (November 18-22).

Note: the cloakroom staff may refuse to accept an item in case of lack of space. The staff is not responsible for items left in the cloakroom. Items unclaimed by 10:00 PM will be able to be picked up only the next day.

Festival merchandise

During the 17th American Film Festival at the festival ticket offices you’ll have a chance to buy festival gadgets (including attendees’ favorite souvenir – the festival tote bag). Publications of the New Horizons Association awaits you at the New Horizons Cinema bookstore – Tajne Komplety.